Frequently Asked Questions

Very Easy! We generally design and build our websites using a content management system known as drupal. This allows as little or as much involvement as to the updating of your website as you like. This system is designed in such a way so as to allow an average computer user to edit the site.

We recommend (and use!) Vipre antivirus. We use this product because it not only integrates both an antivirus and malware detection into one product but because it has very good detection rates, and uses much lower system resources than most competitors(like Norton or McAfee.) We also like the enterprise version of this product as it allows administration of all your computers from one location, much easier!
Call us now for more information!

We use a combination of knowledge,experience and a variety of software toosl to diagnose you computer. These include network diagnostic tools, virus tools, and software and hardware tools. We also research those problems that we are not familiar with in order to solve your problem and to serve future customers with similar problems.

Some problems are able to be diagnosed and repaired remotely through our Quicksupport system, while others problems require you to bring your computer in to us.

It varies from computer to computer, problem to problem! Simple questions or problems can take as little as a few minutes. If we are removing viruses, adware, spyware or optimizing your PC it will usually take us around 1-2hrs, but this is only an estimate, it may take longer. Hardware issues often will take longer still, due to the difficult nature of troubleshooting hardware issues.

We diagnose and repair all general computer issues such as virus's spyware/adware slow computers, e-mail, network issues, and a variety of other software and hardwoare problems. Call now and ask!

The first step is to register a domain name through our domain website. Visit domains.greenfir.com and choose and register your domain name.

The second step is to sign up for a GREENFIR Hosting Plan.
1. Go to "Web Solutions" and then "Web Hosting"
2. Pick out one of our three web hosting packages you feel would suit you best.

Finally...

Contact us and we will discuss whether your choice is appropriate and what sort of involvement you would like greenifr to have. We can design and build your site, or we simply do the background work and you can do the design and building of your site. Call us and we will advise you on the best course of action.

Yes, you are able to pay for your hosting online. Go to our Product Catalog and select Web Hosting. Select your hosting options and follow through with your payment. GREENFIR also accepts cash, cheque or money transfer.

Yes we do. Please contact us at 250-423-3229 and press "1" for further assistance with this.

Yes. You simply need to change your dns/nameservers to GREENFIR's. Normally your domain registration company provides a web based utility to do this. Please email us at support@greenfir.com for information about our nameservers.